If you get an error message that WebView2 isn't installed when you try to open Quick Assist, download and install Microsoft Edge WebView2 from the Microsoft website. Microsoft Edge WebView2 is required to use Quick Assist.

If Quick Assist doesn't run or you get an error message that Microsoft Edge WebView2 isn't installed, go to the next step. If you have problems, the common troubleshooting tips here may help get Quick Assist working. See Troubleshooting tips for installing and updating Microsoft Edge.Īfter installing or updating Microsoft Edge, try opening Quick Assist again. If your device has Microsoft Edge installed, then it’s likely that Quick Assist will run properly. Quick Assist uses the Microsoft Edge browser control. Use a remote connection to view their screen or request full control during a session, make annotations, use a laser pointer, and more to help fix PC problems. Make sure Microsoft Edge is installed properly and up to date Quick Assist Microsoft Corporation Utilities & tools (1.29K) Free Get in Store app Description Help family and friends with their PC or get help from them using Quick Assist. Try the following steps in order to try to install Quick Assist and get it working properly. Click the Start button, and youll find that its listed under the Windows Accessories folder, or you can type Quick Assist into the Windows Search box next to the. (Applies to original Quick Assist app-not the Store app version of Quick Assist.) If one of you is using Windows 7 or 8, you can use the older Windows Remote Assistance. WebView2 can’t be updated due to a Group Policy setting. General error not related to Microsoft Edge WebView2. Here are some error codes you might see along with a short description of the problem. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. The error might be related to Microsoft Edge WebView2, which is required to use Quick Assist. Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. You might see an error code in a dialog box if you’re having trouble installing Quick Assist.

Quick assist for windows 7